Crystal is an award-winning entrepreneur, international keynote speaker, and CX thought leader who has spent nearly two decades in the corporate world directing, coaching and leading sales forces. Crystal is the driving force behind the World's #1 Leadership Training Certification; Customer Experience Mastery! Her certifications and experience has led her to her current role as President and CEO of The INSIDE View, Inc.; a Customer Experience Design Firm, Specializing in Design thinking, Leadership training, Employee engagement and Diversity, Equity and Inclusion.